Return & Refund Policy

Overview

We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us and we will do our best to resolve the issue.

1.You may request a return if:

• The product arrives damaged.
• The product is defective.
• You received the wrong product.
• The product does not match your order.
• For hygiene and safety reasons, opened or used personal oral-care products may not be eligible for return unless the product is defective or was sent incorrectly.

2. Return Request

Please contact us within 14 days of receiving your order if you need to request a return.

Please provide:

• Your order number
• A description of the problem
• Clear photos or videos of the product and packaging when applicable
• This information helps us review your request and provide a solution as quickly as possible.

3. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect product, please contact us before returning the item.

Depending on the situation, we may offer:

• A replacement
• A refund
• Another appropriate solution

4. Return Shipping

If the return is caused by a damaged, defective, or incorrect product, we may provide a suitable solution for the return shipping cost.

For returns caused by reasons other than product defects or our error, the customer may be responsible for the return shipping cost.

5. Refunds

Once we receive and review the returned product, we will notify you of the result.

If your return is approved, the refund will be issued to your original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or bank.

6. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us. If an exchange is appropriate, we will arrange a replacement according to the specific situation.

7. Non-Returnable Items

Certain products may not be eligible for return after being opened or used, particularly personal oral-care products.

We recommend checking the product information carefully before placing your order.

8. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us through our Contact Us page.

We will review your request and get back to you as soon as possible.